Terms of service
Terms of service
ORDER CANCELLATIONS/CHANGES: You may request to cancel your order up to 24 hours after purchase but no time after that will a cancellation request be accepted.
RETURNS/EXCHANGES: We DO NOT ACCEPT returns or exchanges. ALL SALES ARE FINAL!
MISSING OR DAMAGED ITEMS: If you are missing an item or an item broke during shipment, please send an emailed photo of your packing slip to mysticfoxcoshop@gmail.com along with what's missing or broken WITHIN 48 HOURS OF RECEIVING YOUR ORDER and we will get a replacement sent asap. If you do not let us know within that allotted time, we are not responsible for replacement.
PROCESSING TIME: Please allow 3-7 business days for me to prepare your order for shipment. During the holiday season or collection launches it may take a few days longer.
SHIPMENT: Once your order has left my possession and entered the possession of the US Postal Service or other shipping providers, I am no longer responsible for the order. Please contact USPS or the relevant shipping provider for any questions or updates concerning your package.
We are not responsible for any lost or stolen packages. Our packages are sent out with a tracking # and if you provided an email address with your order, you will receive that tracking information as soon as the shipping label is created. If your item has been lost or stolen, please reach out to me at mysticfoxcoshop@gmail.com and we can discuss your options.
If package is returned to sender due to incorrect package/address details, buyer is responsible to pay for reshipment.
Please note choosing express shipping at checkout relates to transit times ONLY. My processing time will remain the same despite the shipping service you choose.
International Customers: I apologize, but I am unable to accommodate international purchases at this time. Please sign up for email updates to be alerted when this changes.
If you have any questions or concerns, please email me at mysticfoxcoshop@gmail.com. I will respond within 24 hours.